Privacy Policy & Collection Notice

Effective: 28 September 2026 | Last updated: 28 September 2026

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs). By dealing with us, using our website, making an enquiry or providing personal information to us, you acknowledge that your information may be handled as described in this policy.

1. Scope of this policy

   This policy applies to personal information collected by DA Property in the course of providing real estate services and operating our business and website. It applies to sellers, buyers, prospective buyers, landlords, tenants, prospective tenants, suppliers, contractors, job applicants and other people who interact with us.

   Third-party websites, portals and services linked from our website or used in connection with a property transaction may have their own privacy policies. Their handling of personal information is governed by their own practices and policies.

2. What personal information we collect

   The information we collect depends on your relationship with us and the service being provided. It may include:

   • name, date of birth, residential or postal address, email address and telephone number;
   • property ownership, property, tenancy, leasing, inspection and transaction details;
   • identity documents and information used to verify identity;
   • financial, banking, payment, bond and invoicing information where reasonably required;
   • employment, income, rental history, references and application information for tenancy-related services;
   • information about companies, trusts, beneficial owners, representatives and authorised persons;
   • communications with us, enquiries, offers, applications, complaints and feedback;
   • website usage information, device information and IP addresses where collected by our website or service providers;
   • information required for anti-money laundering and counter-terrorism financing compliance, including customer due diligence information; and
   • other information reasonably necessary to provide our services or comply with our legal obligations.

   Where sensitive information is required, we will collect and handle it only where permitted by law, including where you have consented or where collection is required or authorised by law.

3. How we collect personal information

   We may collect personal information directly from you when you:

   • make an enquiry by telephone, email, in person, through our website or through a property portal;
   • attend an inspection, open home, appraisal or other appointment;
   • engage us to sell, lease or manage a property;
   • apply to rent a property or enter into a tenancy or lease;
   • make or receive an offer, enter into a contract or otherwise participate in a property transaction;
   • complete forms, provide identification or supply supporting documents;
   • subscribe to communications, request information or interact with our marketing; or
   • communicate with us in any other way.

   We may also collect personal information from third parties where reasonably necessary or permitted by law, including property owners, agents and representatives, referees, employers, contractors, solicitors, conveyancers, accountants, financiers, insurers, valuers, government and public registers, property information providers, identity verification and AML/CTF service providers, tenancy databases, listing portals and other authorised service providers.

4. Why we collect, hold, use and disclose personal information

   We may use personal information for purposes including:

   • providing real estate sales, leasing and property management services;
   • identifying clients, customers and other parties and verifying identity;
   • conducting appraisals, inspections, property marketing and buyer or tenant enquiries;
   • processing tenancy applications and managing tenancies, leases, rent, bonds, maintenance and related communications;
   • negotiating and administering property sales, offers and contracts;
   • communicating with clients, buyers, tenants, prospective parties, advisers and service providers;
   • processing payments, invoices and authorised expenses;
   • maintaining business records and administering our operations;
   • protecting the safety and security of people and property at inspections and appointments;
   • complying with legal, regulatory, licensing, taxation, record-keeping, AML/CTF and other obligations;
   • responding to disputes, complaints, legal processes or regulatory enquiries; and
   • sending information about properties or services that may be relevant to you where permitted by law, subject to your right to opt out.

5. Property sales and property management

   For property sales, we may collect and use personal information to:

   • identify and verify sellers, buyers and relevant representatives;
   • market properties and manage enquiries, inspections and offers;
   • prepare or assist with transaction documentation within the scope of our role;
   • liaise with sellers, buyers, solicitors, conveyancers, financiers, contractors and other parties involved in a transaction; and
   • meet legal and regulatory obligations applying to real estate transactions.

   For leasing and property management, we may collect and use personal information to:

   • identify landlords, tenants and prospective tenants;
   • process and assess rental applications and references;
   • prepare and administer tenancy or lease documentation;
   • manage rent, bonds, inspections, maintenance, repairs and communications;
   • liaise with owners, tenants, tradespeople, insurers, advisers and relevant authorities; and
   • meet tenancy, property management, trust accounting and other legal or regulatory obligations.

6. AML/CTF compliance

   From 1 July 2026, anti-money laundering and counter-terrorism financing obligations apply to relevant real estate services in Australia. Where those obligations apply to a service we provide, we may collect, verify, use and disclose personal information as reasonably required to conduct customer due diligence and meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated rules.

   This may include identity and beneficial ownership information and, where required, information concerning source of funds or source of wealth. Information may be disclosed to identity verification providers, AML/CTF service providers, professional advisers, other reporting entities or real estate professionals where permitted, and government authorities including AUSTRAC where required or authorised by law.

   If information required for customer due diligence is not provided or cannot be verified, we may be unable to provide some services.

7. How we disclose personal information

   We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

   • property owners, sellers, buyers, tenants and prospective parties where appropriate;
   • solicitors, conveyancers, accountants, financiers, mortgage brokers and other professional advisers;
   • auctioneers, valuers, surveyors, body corporate or strata representatives, insurers and claims providers;
   • tradespeople, contractors, photographers and other property service providers;
   • property listing and marketing platforms, customer relationship management systems, property management systems and communications providers;
   • tenancy databases, referees and identity or application verification providers where relevant;
   • financial institutions and payment service providers;
   • government, regulatory and law enforcement bodies, including AUSTRAC, the Australian Taxation Office, Queensland tenancy and titles authorities, where required or authorised by law; and
   • IT, cloud, data, website, cybersecurity and other service providers that assist us to operate our business.

   We do not sell personal information. We do not disclose personal information for unrelated purposes unless you have consented or the disclosure is otherwise permitted or required by law.

8. Overseas disclosure and cloud services

   Some technology, cloud, software, communications, marketing, identity verification or other service providers used by us may store, process or access information outside Australia. The countries involved may vary depending on the provider, its infrastructure and the service being used, and it may not always be practicable for us to identify every country in which information is processed or stored.

   Where the Privacy Act requires us to take steps in relation to an overseas disclosure, we will take reasonable steps appropriate to the circumstances to ensure the information is handled consistently with applicable privacy obligations.

9. Direct marketing and opting out

   Where permitted by law, we may use your contact details to tell you about properties, market updates or services that may be relevant to you. You may opt out of direct marketing at any time by using an unsubscribe facility where provided or by contacting us. We will process opt-out requests as soon as reasonably practicable.

10. Website, cookies and analytics

    Our website and service providers may use cookies, logs or similar technologies to operate the website, remember preferences, understand website usage, measure traffic and improve our services. Information collected may include IP address, device or browser information and website activity. You can usually control cookies through your browser settings, although disabling cookies may affect some website functions.

11. How we hold and protect personal information

    Personal information may be held electronically and, where applicable, in physical records. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, secure systems, service-provider safeguards and appropriate business procedures.

    No internet or electronic transmission is completely secure. While we take reasonable precautions, we cannot guarantee the security of information while it is being transmitted over the internet.

    We retain records for as long as reasonably required for our business, contractual and legal obligations and securely destroy or de-identify information when it is no longer required, subject to applicable record-keeping requirements.

12. If you do not provide personal information

    You are not required to provide personal information unless required by law or necessary for the service you request. However, if required information is not provided, we may be unable to process an enquiry or application, verify identity, admit a person to an inspection where identification is reasonably required, administer a tenancy or property transaction, or provide some or all of our services.

13. Anonymity and pseudonymity

    Where practicable and lawful, you may interact with us anonymously or using a pseudonym for general enquiries. We may require your identity where it is impracticable to provide the relevant service anonymously or where identification is required or authorised by law, including for property appointments, transactions, inspections, tenancy applications or AML/CTF compliance.

14. Personal information about other people

    If you provide personal information about another person, you should only do so where you are authorised to provide it. Where appropriate, you should make that person aware that their information has been provided to DA Property and direct them to this Privacy Policy.

15. Accessing and correcting your personal information

    You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. Please contact our Privacy Officer using the details below. We may need to verify your identity before responding. We will respond within a reasonable period and, where permitted by law, may charge a reasonable fee for providing access. If we refuse access or correction, we will provide reasons where required by law.

16. Privacy complaints

    If you believe we have not handled your personal information appropriately, please contact our Privacy Officer and provide details of your concern. We will acknowledge and investigate the complaint and aim to respond within a reasonable period.

    If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Current OAIC contact and complaint information is available at oaic.gov.au.

17. Contact us

    Privacy Officer

    DA Property

    CQ Dream Home Pty Ltd ATF Xiangniang Family Trust trading as DA Property

    PO Box 7188, Kin Kora QLD 4680

    Phone: 07 4979 2549

    Email: [email protected]

    Website: dapropertygladstone.com

18. Changes to this policy

    We may review and update this Privacy Policy from time to time to reflect changes to our practices, systems, services or legal obligations. The current version will be published on our website with its effective or last-updated date.